Returns & Refund Policy

At Raiville’s, we strive to deliver high-quality products and a great customer experience. Please read our Returns & Refund Policy carefully before placing an order.

1. Order Cancellation

You may cancel your order before it has been shipped.

• If your order is successfully cancelled before dispatch, you will receive a 100% refund.
• Once the order has been shipped, it cannot be cancelled.

2. Returns Policy

Due to the nature of our products, we do not accept returns once the order has been shipped.

3. Refund Eligibility

We offer refunds only under the following conditions:

✅ Eligible for Refund

• If your order is cancelled before shipping
• If the product is damaged during transit
• If there is a genuine issue affecting product quality or customer experience

In such cases, we will provide a full refund after verifying the issue.

❌ Not Eligible for Refund

• Orders that have already been shipped (unless damaged or defective)
• Change of mind after delivery
• Incorrect usage or storage of the product

4. Damaged or Defective Products

If you receive a damaged product or have issues with quality, please contact us within 48 hours of delivery with:

• Your order details
• Clear photos/videos of the issue

Once verified, we will process a full refund.

5. Refund Process

• Approved refunds will be processed to the original payment method
• Refunds may take 5–7 business days to reflect, depending on your bank or payment provider

6. Contact Us

For cancellations, refunds, or any issues, please reach out to us at:

📧 Email: support@raivilles.com